Mawia Noraldeen
​About Me
I am experienced web developer and Application support engineer with a six year's experience in developing various web applications with requirement analysis, design, implementation, testing and suppositions high skills. I am looking for a pioneer organization, where I can use my knowledge and skills in order to help it to achieve its strategic objectives.
MY SKILLSET
HTML
Troubleshoot
Problem-solving
​Excellent customer service skills
Excellent customer service skills
ASP.NET
VB.NET
SQL
​OS (Windows 7, 10, Server)
HTML
CSS
JavaScript
Bootstrap
PROFESSIONAL HISTORY
My Qualifications
Web Developer
&
Application Support Engineer
Customer Service
Software engineer
31, July 2017 to present
31, April 2017 - 30, July 2017
o Requirement gathering, analysis, design wire frames and document user manuals for the systems.
o Training the end users and support them.
o Web design and development for internal bank systems
o Digging deep to discover the root causes and solutions of issues - exploring source code, databases, logs, and traces
o Resolving elevated customer tickets
o Hands on experience in proactive monitoring, troubleshooting application related problems on production, Incident Analysis & resolution
Providing Customer Services
03, January 2016 - 20, April 2017
- Develop government web applications
- Develop government web applications
​
EDUCATIONAL HISTORY
bachelor's degree
Software engineering
Oct 2010- Dec 2016
Mashreq University - Khartoum Sudan (Dec-5102
